Frequently Asked Questions

What is Fregrancz?

Fregrancz is a fragrance brand offering carefully selected perfumes designed for everyday wear, special occasions, and gifting.

How can I place an order?

Simply browse our products, select your preferred fragrance, add it to your cart, and complete the checkout process.

What payment methods do you accept?

We offer the payment methods available at checkout. Available options may vary depending on your location and order.

Do you offer Cash on Delivery?

Cash on Delivery is available for eligible orders and locations where the option is offered at checkout.

How long does delivery take?

Orders are generally delivered within 2–5 working days, depending on your location and courier service.

How can I track my order?

Once your order has been dispatched, you may receive tracking information through your provided contact details.

Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible. We can only make changes before the order has been processed or dispatched.

Are Fregrancz perfumes long-lasting?

Longevity can vary depending on the fragrance, skin type, weather, application method, and individual body chemistry.

Are your perfumes suitable for gifting?

Yes. Our fragrances can make a great choice for birthdays, anniversaries, celebrations, and other special occasions.

What should I do if I receive a damaged or incorrect product?

Please contact us as soon as possible with your order details and clear photos/videos of the received product. Our team will review the issue and assist you accordingly.

How can I contact Fregrancz?

You can contact us through the contact information provided on our website. Our team will be happy to assist you.